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Profile

Dedicated Customer Service Specialist with over 6 years of experience in delivering exceptional customer support and building lasting relationships with clients. Skilled in resolving complex issues, managing high-volume inquiries, and ensuring customer satisfaction through a solution-oriented approach. Deep understanding of CRM tools and customer engagement strategies. Ability to work effectively in fast-paced environments, handle escalated issues, and contribute to a positive team culture. Committed to continuous improvement collaborating with cross-functional teams to enhance service quality.

Employment History

• Due Diligence Officer, Adata Pro, Sofia, Bulgaria (Remote)

  • October 2023 — October 2024
  • Performed due diligence analysis and checks for the clients by analyzing companies' and individuals' financial holdings, statements, customer accounts, and other documentation.
  • Identified potential irregularities or issues that may put the client's potential investments at risk.

• Customer Care Manager, Three D Media, San Diego, CA, US (Remote)

  • January 2021 — September 2023
  • Ensured that customer inquiries and issues are addressed with professionalism and care, while gathering valuable feedback to enhance products and services.
  • Implemented sales plans to expand customer base and increase customer retention.
  • Helped increase customer return rates by providing excellent customer service at all times.

• Customer Service/IT Support, Crunchyroll Moldova

  • October 2020 — October 2021
  • Brought forth excellent customer service skills and a commitment to customer satisfaction.
  • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
  • Collaborated with the IT Team to ensure that digital products and platforms are functioning as intended.

• Customer Service/Special Services, ITN "International Travel Network"

  • June 2018 — October 2020
  • Worked to ensure a positive and hassle-free customer experience.
  • Settled any customer disputes in a professional and pleasant manner.
  • Communicated effectively with colleagues and superiors.
  • Accurately verified information and updated information databases as necessary.
  • Handled difficult cases in a timely manner and worked with other involved departments and teams to address any outstanding issues or concerns.

• Freight Dispatch, DPS Truck

  • September 2017 — May 2018
  • Handled and distributed freight loads effectively among a team of drivers.
  • Maximized profits by creating efficient routes and keeping profitable rates.
  • Made sure to be on top of every issue and handled occasional disruptions as they arise.

• Sales Agent, ITN "International Travel Network"

  • June 2015 — September 2017
  • Identified and maximized sales opportunities, and increased customer retention rates.
  • Consistently surpassed sales quotas and promoted company products.
  • Attained and used powerful product knowledge to maximize sales.
  • Provided assistance and service to all customers.

• Attorney's Assistant, "DUBROVSCHI & Associates, associated bureau of attorneys"

  • October 2014 — May 2015
  • Performed adequate research to ensure a deep understanding of cases.
  • Prepared legal documents without error and in a timely manner.
  • Counseled clients about the law and legal options.

Education

• Licensed in Law, USM Moldova State University

  • September 2002 — June 2014

• Bachelor's degree, Mircea Eliade lyceum

  • 2002 — 2014

Courses

• Ruby Jr Dev, Tekwill

  • January 2020 — May 2024

• English language courses, ALC American Councils

• Youth Volunteer, SPARK The Wave Moldova

• English language courses, ILTC

Skills

• Adaptability
• Time Management
• Critical thinking and problem solving
• Ability to Work Under Pressure
• Ability to Multitask
• Customer Service
• Computer Skills
• Effective Time Management
• Communication Skills
• Project Management

Hobbies

• Cycling
• 3D modeling
• Reading
• Photography
• Volunteering

Languages

• Romanian
• Russian
• English
• French
• Japanese.